Jon graduated from the University of Liverpool in 1994 with a Bachelor of Veterinary Science and locumed extensively throughout the UK before moving down to London in 1997.

In 2005, after a further three years’ study, Jon achieved RCVS board certification in small animal internal medicine. Jon also has a Diploma in Companion Animal Behaviour and Therapy.

Between 1997 and 2007, Jon worked in a large companion animal hospital and referral centre, seeing both first opinion and a variety of referral cases from colleagues.

In 2007 Jon returned to his native Worcestershire, where he grew up and currently lives with his daughter Carys and son Morgan in Madresfield.

In his free time, Jon can be found walking his dog Cara through the beautiful Worcestershire countryside, swimming and mountain biking.

Claire is with us every Thursday and the occasional Saturday.

Bio coming soon

Sharon first started in veterinary practice in 1985, helping out at a local practice in the evening after school, then went on to train at their main mixed practice hospital in Lichfield, Staffordshire.

In 1987, she gained a distinction in Animal Care at Rodbaston College of Agriculture. In 1988, whilst working at a large veterinary hospital, Sharon returned to Rodbaston to train as a Veterinary Nurse, qualifying in 1990.  Between 1990 – 1997, she worked at a multi-vet companion animal practice in Hampshire and then at a Small animal practice in Sidcup, Kent, between 1997 – 2009 as Head Nurse.

Sharon joined the Best Friends team in January 2009, bringing with her a wealth of experience and expertise.

Sharon’s professional interests are all aspects of nursing, especially feline medicine, neonatal care and behaviour. Over the years, she has looked after many pregnant mum cats, their babies when they have arrived and reared many orphan kittens.

She has a Fox Red Labrador named Ralphie, nine cats & a rabbit. Her main interest in her spare time is spending time with Ralphie, going for long walks through the English countryside & taking him to agility training.

Alex started her Veterinary Nurse career in 2000. She qualified in 2003, starting at a mixed practice, and has worked in various small animal Practices since.

Alex became a Locum Veterinary Nurse in 2019 and has worked in small practices, large hospitals, and emergency medicine out-of-hours roles all over the country. She joined us as a locum in August 2022 and became a permanent member of the team in April 2025.

You will often find Alex on the reception desk and in nurse consultations, but she does a lot of our work behind the scenes. Alex has a special interest in our older patients and behaviour.

At home, Alex has 2 teenage children, 2 ponies and various feathered friends. Her heart is owned, though, by her Cocker Spaniels, with a keen interest in working them in the field.

Georgia first started her veterinary career in 2022 as an animal care assistant, before progressing on to her nursing studies in 2023 at her previous practice. She joined Best Friends in May 2025 as a final-year student, qualifying in March 2026. She has keen interests in many areas of nursing, namely, feline-focused, behavioural, surgical and dental nursing. She is one of our ISFM cat advocates alongside Sharon. She is also a registered companion animal SQP, which means she can prescribe and supply your pets with certain parasite controls.

She previously studied Zoology & Animal Biology at Manchester Metropolitan University. She has a passion for wildlife (especially White Rhinos) and has previously volunteered on a reserve in South Africa. She is very keen to return as well as to take part in veterinary programs overseas now that she’s qualified.

At home, she is kept busy by a Cavalier King Charles spaniel named Pip and two cats named Olive & Nero. In her spare time, she enjoys getting outdoor in nature with her dog, or if the weather is bad, you can often find her working on various craft projects.

Lucy started her career in the veterinary world as a receptionist at her previous practice and instantly fell in love with the industry. She joined the Best Friends team in April 2025 and progressed to the role of Animal Care Assistant before beginning her nurse training in September 2025. She loves working more closely alongside the nurses and vets, taking in all the new knowledge and putting it into practice. 

Since joining Best Friends, Lucy has developed a particular interest in our in-house laboratory testing, finding the diagnostic side of veterinary medicine fascinating.

At home, she is busy with her Bengal cat, Nieve. In her spare time, she loves the outdoors and keeping active with running and the gym. She loves to hit the slopes for her favourite sport, snowboarding. 

Jane qualified as an RVN in 2019. She joined us in 2022 when she began locuming and is our regular locum nurse who is with us every Wednesday.  You’ll find her in the consulting room or often out the back looking after your best friends. We can’t have Jane every day as she is busy running her own business, ‘Snout & About’ pet services, which she started when she made the move into locuming. Before all this, Jane was a professional groom/ riding instructor.

Jane had always had her own horse until 2024, and she is still riding regularly. She has two dogs at home, a Border Terrier called Scrumpy and a Doberman called Ammo. In her spare time, you can find her riding around the beautiful country on her motorbikes.

Louise qualified in 2003 working in a mixed practice, and has worked in small animal practice ever since. She became a locum nurse in 2022 alongside working for her family’s Christams tree farm. Due to this, you’ll never see Lousise in practice throughout the months of November and December!

She is especially interested in anaesthesia and surgery.

Out of work you will often find her getting out and about on the Malvern Hills wither her two terriers and chihuahua 

Hayley has been working in the veterinary industry for 10 years, starting as a Saturday receptionist at just 15 years old! She attended Bristol University in 2020 but discovered the degree route was not the right path for her. In 2023, she started her nurse training again on an apprenticeship, qualified in May 2025 and started locuming in December 2025. 

Outside of work, Hayley runs her own baking business, “Greeder Gimmers, Deserts Made For Ewe” which she sells at local markets in the Herefordshire area. Hayley is a farm girl through and through, with her own flock of Hill Radnore Sheep and horses she enjoys riding in her spare time. Aside from the sheep and horses, she also has a cat called Louie, as well as two border collies called Maggie and Goose. 

Kelly joined the team in July 2021, after transitioning her career from childcare to one that more closely aligned with her love for animals, stemming from her days working for Lush Cosmetics in London. With this passion and managerial experience, Kelly flourished here as client care manager.

You can often find Kelly out on dog walks with friends & family, when she’s not at home enjoying life as a new mother with her family and rescue cat named Bill.

Kelly has hopes to follow her passions and gain more experience in animal care assistance when back after maternity leave.

Claire joined Best Friends in September 2024 after working at a veterinary hospital in Staffordshire.

She completed a veterinary nurse assistant course at Solihull College in 2014, but much prefers to be front of house. Claire is currently training as a dog groomer alongside her role with Best Friends

Claire has a daughter who is equally passionate about animals and shares their home with Bentley the black lab, Raisin the cat (who has recently joined them) and Frankie the horse, who Claire often competes in British Dressage in her spare time.

Emma joined Best Friends as an Animal Care Assistant in April 2026 after studying animal care at college with West Midlands Sarfari Park.

Emma is keen to work her way up to becoming a veterinary nurse in the future, but for now she is happy learing how the veterinary world works as a care assistant.

Outside of work, Emma enjoys taking her two dogs Molly the German Shepherd and Bella the Chihuahua for long walks up the Malvern hills